A local Nest Pro can diagnose what’s causing the problem and fix it for you. If you’re having trouble with a misaligned lock, you don’t have to figure it out on your own. You might need to adjust the position of the strike plate on the doorframe so that it’s perfectly aligned with the deadbolt as it extends.This will give the bolt more room to extend. You might need to remove the strike plate from your doorframe and chisel more space into the hole for the bolt.From inside your home, close your door and try using the Nest app to lock it.Use the thumb turn to extend and retract the bolt several times. With the bolt still extended, spray a graphite lubricant on it.Be sure to remove any build-up that may have accumulated. With the door open, extend the deadbolt and clean it thoroughly.If there’s any friction, or if you need to push or pull on the door to get the lock to fully engage, it’s a good sign your deadbolt is misaligned. Gently close your door and use the thumb turn inside your home to lock it.You can contact the manufacturer so that they can provide you with the correct code. If it has a serial number, this means that your combination lock is not resettable. MASTER LOCK WON T OPEN WITH CORRECT CODE SERIAL NUMBEROver time, the deadbolt may acquire a build-up of dirt, dust, or other material that slightly changes its size enough to prevent it from perfectly aligning with the strike plate any more. Step 1: Check if the combination lock has a serial number You can find the serial number on the side of the combination lock. This can cause just enough misalignment to prevent the lock from being able to work on its own any more. If the deadbolt on your door isn’t perfectly aligned with the strike plate on your doorframe, your lock may not be able to lock itself.Įven if you installed the lock perfectly when you first got it, the door and the frame can shift over time, or they can shrink and swell in different weather conditions. Blend Locks Turn RIGHT LEFT RIGHT A combination lock will have a 3 digit lock code.
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